Ship your item to the designated return address (customer is responsible for return shipping costs on voluntary “no longer interested” returns).
We or the seller will process your return within 1-2 weeks of receiving it.
Receive your refund via your original payment method, as a store credit, or a gift card.
REFUND OPTIONS
Original payment method (3-5 business days to process)
Gift certificate (email certificates arrive within 48 hours, mail certificates within 2-6 business days)
Replacements (shipped once return is processed)
SHIPPING & FEES
Return Shipping: Customer is responsible for return shipping costs on returns for items “no longer needed” or “no longer interested in.”
Restocking Fee: A 30% restocking fee applies to all returns not related to product defects or incorrect shipments.
Original Shipping: Cost of original shipping is non-refundable.
Refused/Unclaimed Packages: If a package is refused or remains unclaimed at a carrier’s facility and is returned to the seller or ViXSES, the customer will not be eligible for a refund. It is the responsibility of the customer to retrieve their package in a timely manner.
“NO LONGER INTERESTED” RETURNS
Returns classified as “no longer interested” include:
Change of mind after purchase
Item no longer needed
Found alternative product
Product met description but didn’t meet personal expectations
Size or fit issues (except for proven size chart inaccuracies)
Aesthetic preferences different than expected
For these returns:
Full 30% restocking fee applies
Customer bears all return shipping costs
Original shipping costs are not refunded
Item must be returned in original, unused condition with all packaging
Return must be initiated within the standard 14-day return window
These returns are processed as a courtesy to our customers and are not guaranteed
CANCELLATIONS AFTER SHIPMENT
If you request to cancel an order after a seller has shipped it, a cancellation fee will apply if the shipment can be recalled. This fee covers shipping and packaging costs incurred by the seller.
NON-RETURNABLE ITEMS
The following items cannot be returned:
Custom/handmade items
Dropship products
Elderly/health care products
Bed and bath items (mattresses, towels, sheets, pillowcases)
Shoes
Sale items (non-regular priced items)
Gift cards
Health and personal care items
DELIVERY INFORMATION
Some packages from our sellers cannot be delivered to P.O. Boxes.
Return labels expire after 15 days; contact us if your return isn’t processed within this timeframe.
DISPUTED DELIVERIES
If tracking information shows an item as “Delivered” but you claim non-receipt, you must file a claim with the carrier.
You must provide ViXSES with:
The carrier claim number
A copy of the carrier’s investigation letter/documentation
No refund will be issued until the carrier investigation is complete.
Refunds for non-delivery will only be processed if the carrier confirms the package was not delivered or was delivered to the wrong address.
Claims must be filed within 48 hours of the tracking showing “Delivered” status.
ViXSES and our sellers cannot be held responsible for packages that tracking shows were properly delivered.
ADDITIONAL INFORMATION
Returns must be in original condition.
Refunds are only issued to the original purchaser.
PayPal refunds can be processed within 14 days of purchase.
For PayPal transactions older than 12 months, a check will be issued.
We reserve the right to refuse returns that appear fraudulent or abusive.
DISPUTE & CHARGEBACK POLICY
Transit Disputes
Opening payment disputes while items are in transit from sellers violates our terms of service.
Tracking information showing an item in transit serves as valid proof of shipment.
Premature disputes may result in the cancellation of the order and forfeiture of refund eligibility.
Return Requirements
All returns must follow our established return process.
Customers who refuse to return items but request refunds will be denied.
Photographic evidence of damaged items must be provided within 48 hours of delivery.
Failure to provide required documentation will result in the denial of return requests.
Chargebacks
Customers agree to contact ViXSES directly before initiating any chargeback with their payment provider.
Chargebacks filed without first attempting resolution through our customer service will be contested.
We maintain comprehensive order records including:
Shipping confirmations
Delivery confirmations
Customer communications
Return processing documentation
These records will be submitted as evidence in all chargeback disputes.
Customers who file fraudulent chargebacks may be banned from future purchases.
Successful chargeback disputes may result in collection actions for the disputed amount plus processing fees.
By making a purchase, you acknowledge and agree to these dispute resolution terms. Our policies are designed to ensure fair treatment for both customers and our business.
For any questions about our return policy, please contact our customer support team at support@vixses.com or via ViXSES.com.
